Last updated: 2026-09-05
At pandora we ship your order with DHL Express and a dedicated express air line (*línea expresa*), so you can choose the option that best fits your budget and how quickly you want your jersey to arrive.
1. Methods & rates
| Method | Flat fee | Free shipping from | Estimated delivery |
|---|---|---|---|
| Línea expresa | 12 € | 120 € | 15-30 days |
| DHL Express | 18 € | 200 € | 8-18 days |
- All prices on the site and all shipping fees already include VAT.
- The shipping fee is all-inclusive. It already covers any customs duties and taxes, and it also includes loss-of-parcel compensation. You will not be asked to pay any extra customs charge when your parcel is delivered — the price you see at checkout is the price you pay.
2. Tracking
- A tracking number is emailed to you within 4-6 business days after your order is dispatched, with both shipping methods.
- If it does not arrive, please check your spam folder or write to [email protected] with your order number and we will resend it. For DHL shipments you will also receive a live tracking link so you can follow your parcel in real time.
3. Delivery times & patience
- Delivery times are estimates and are counted from the moment your payment is confirmed (not from the order date). Orders placed during weekends or public holidays begin processing on the next business day.
- A note about the express line: with línea expresa you may be lucky and receive your parcel close to the lower end of the window (around 15 days), or it may take up to the upper end (around 30 days). We kindly ask for your patience and understanding — there is no need to rush or chase the courier. Your package is on its way and fully covered.
- Some factors can extend delivery beyond our estimates: customs inspections, local holidays, extreme weather, or transport strikes.
4. Customs & duties
- To be perfectly clear: customs duties and taxes are already included in your shipping fee. There are no surprise charges on delivery.
- In rare cases customs authorities may choose to inspect a parcel. This can add a short delay, but it never affects the price you have already paid.
5. Wrong or incomplete address & failed delivery
- Please make sure you provide a correct and complete delivery address. If a parcel cannot be delivered because of an incorrect or incomplete address, any re-shipping costs are the customer’s responsibility.
- The courier will normally attempt delivery again or leave the parcel at a nearby pickup point. After repeated failed delivery attempts the parcel may be returned to us, and additional fees may apply.
6. Damaged, incomplete or lost parcel
- If your parcel arrives visibly damaged, please note it with the courier on delivery, photograph the packaging, and contact us within 72 hours with the photos so we can help you quickly.
- Loss in transit is fully covered — the compensation is included in your shipping fee. For anything related to returns or exchanges, please see our Returns Policy.
7. Contact
Need help with your shipment? We are happy to assist:
- Email: [email protected]
- WhatsApp: {{WHATSAPP}}
- Business hours: Monday to Friday.